WebJunction has published a wonderful new document that details the that staff should have – from management skills to tech skills to public service skills and everything in between. Of course, I was particularly interested in the Core skills section.
I think most of us are doing great with the basics of using our computers, email,and getting on the . I remember the days when every trouble shooting call had to begin with “is it plugged in and turned on”! When I’m teaching classes these days, participants rarely have basic skills issues any more. Indeed over the last year I’ve been adding more content to my classes because people aren’t getting bogged down with basic computer skills issues and are getting through the class content much faster. Yay for that!
Where I think many of us aren’t all doing so great is with the competencies in the Core Web Tools section. “Understands and uses common social networking and online collaboration tools.” This includes things like reading blogs, familiarity with, able to use webconference , and more. And my favorite, and core to all we do, being able to find the tools and help we need to acquire new skills!
The skills listed in this section are repeated throughout other sections including Adult Services, Children’s & YA Services and Web Competencies for Social Networking in Libraries to see how essential these tools are for so many different service areas.. Take a look at this summary
What can we do to improve? The answer is in the competencies!
- Provide opportunities for staff to explore new technologies in the library environment
Give staff the time and encouragement to EXPLORE and PLAY and SHARE. Your staff and customers will reap the benefits.
Kudos to editor Betha Gutsche and all the individuals who contributed to this. Download the PDF: Competency Index for the the Library Field